T&Cs and Policies

Welcome to Geelong Flower Farm! By browsing and using our website, you agree to these terms, our Privacy Policy, and any other applicable policies. If you don’t agree, please stop using our site.

For this document:

• We / Us / Our = Geelong Flower Farm, Moolap, Geelong
• You / Your = You, the customer or website visitor

1. Using Our Website

• By using our site, you accept these terms.
• We may update these terms at any time. Check back regularly to see updates.
  

2. Products & Services

• We offer fresh flowers, arrangements, natives, giftware, DIY wedding flowers, funeral flowers, delivery, and wholesale orders.
• Flowers are natural and seasonal, appearance may vary. Substitutions may occur to maintain quality and freshness.
  

3. Pricing & Payment

• Prices are in AUD, include GST, and may change without notice.
• Orders are only confirmed once payment is successfully processed.

4. Limitation of Liability

• We are not responsible for loss, damage, or expenses from using our website, products, or services.
• This includes errors in information, delays, or substitutions due to seasonal availability.
  

5. Competition & Consumer Act

• Under Australian Consumer Law, liability is limited to:
  -Replacement of goods
  -Resupply of goods or services
  -Cost of resupply
• Alcohol purchases require you to be 18+ years old.
  

6. Intellectual Property

• All website content (images, text, graphics, designs) is owned or licensed to Geelong Flower Farm.
• You may use the material for personal, non-commercial purposes only with acknowledgment.
  

7. Third-Party Links

• We are not responsible for external websites linked from ours.
  

8. Jurisdiction

• Governed by the laws of Victoria, Australia.
• Unenforceable terms do not affect the rest of the agreement.

We want your flowers to arrive fresh and on time 🌸

Delivery Areas:

• Geelong, Bellarine, and Surf Coast (check within checkout for specific suburbs)
  

Delivery Fees:

• Vary by location and order size (applied at checkout)
  

Timing:

• Same-day delivery is available for orders placed before 10 AM
• We always aim to deliver within the requested windows, but we cannot guarantee exact times
  

Recipient Details:

• Please ensure all delivery details are accurate.
• Please be advised that we are unable to accept responsibility in cases where an incorrect delivery address is provided. It is essential to ensure correct delivery details at the time of order.
• Should an incorrect delivery address result in a completed delivery, we cannot be held liable. Contact us immediately if you identify any errors so we can arrange corrections prior to delivery.
• For apartments, businesses, offices, or schools, please provide detailed instructions to facilitate smooth delivery. Include business hours or special instructions in the notes section at checkout.
• By authorising payment, you consent for Geelong Flower Farm to leave the product at the front door of a residential home if there is no answer, unless otherwise specified.
• Please note: Once delivery is made to a safe spot at the residence, we cannot be held responsible for any subsequent loss or theft.
  

Damaged or Incorrect Items:

• Contact us within 24–48 hours with photos for replacement or store credit
  

Peak Occasions:

• Mother’s Day, Valentine’s Day, and other peak times may have cutoff dates for guaranteed delivery and pre-orders may be in place.

We want you to love your purchase from Geelong Flower Farm. If something is not right, we are here to help.

Flowers

For fresh flowers, you must contact us within 24 to 48 hours of receiving your order if you have any concerns with quality or freshness.
You must provide proof of purchase and clear photos of the flowers.

To notify us, please either:

• Call us on 5250 5205
• Email us at info@geelongflowerfarm.com.au

If approved, we can offer:

• A replacement
• Or store credit
  Refunds are not provided for flowers as they are perishable products.
  Flowers do not need to be returned to the farm unless requested by our team.

Giftware Returns

Giftware returns are accepted in-store only and must be made within 30 days of purchase.

To be eligible:

• The item must be unused and in original condition and packaging
• Proof of purchase is required

You may choose to email ahead to confirm eligibility, however the item must be physically brought back to the store to process the return.

Exchanges

Exchanges for giftware can be arranged in-store if the item is unused, in its original packaging, and proof of purchase is provided.
If an exchange is unavailable, store credit may be issued.

Non-returnable Items

• We cannot accept returns or exchanges on:
• Flowers and plants
• Perishable items, including cookies and chocolates
• Custom products and special orders
• Gift cards
• Sale items

Damaged or Incorrect Items

Please inspect your purchase upon receiving it and contact us immediately if the item is damaged, defective, or incorrect. Proof of purchase and photos are required so we can evaluate the issue and make it right.

Your privacy is important to us.

Information We Collect:

• Name, email, phone, delivery address, payment info (processed securely)
• Website activity to improve service and engagement
  

How We Use Your Info:

• Process orders and deliveries
• Send promotions, events, and newsletters (opt-in only) for marketing purposes
• Improve website and customer experience
  

Security:

• Data is encrypted and stored securely
• We do not store credit card information
  

Sharing Your Info:

• We never sell your data
• Shared only with trusted delivery partners for order fulfilment
  

Your Rights:

• Access, correct, or request deletion of your info by contacting us
• Opt-out of marketing emails anytime
  

Cookies:

• Used to enhance your experience, track orders, and understand engagement

Have a question? Reach out to us using the form below, or check out our FAQ Page for quick answers